WhatsApp : +6010-428 6779

Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

We offer delivery (Pos Laju – or any equivalent) to whole Malaysia.

Besides, we also do have an option of Express Delivery within Petaling Jaya and Klang Valley area.

Fortunately, we are now available in sending your orders overseas upon request. However, the courier prices are indeed extremely high.

How Long Will It Take To Get My Package?

Well, it is very depending on the courier company as we do not work with / under them. Normally for East Malaysia, it will take a longer time of about 5 working days while for West Malaysia, it might take you a 2-3 working days. (Sometimes longer dependsing on the weather/holidays)

But, do not worry, we will always keep your tracking number and you can always come back to us to keep track on your order/ package/parcel.

For Express Delivery, we will send it within that day (Of course..depending on the dispatch availability.)

What is the difference between Pos Laju and Express Delivery?

Pos Laju service is only available for products that could fit into the parcel bag for posting. It usually takes about 2-3 days within West Malaysia and 3-5 days to East Malaysia. Balloons to be sent by Pos Laju only available in deflated form (which is not blown up yet)

Express Delivery service only available within Klang Valley. It is same day delivery. This is door to door service. Inflated (blown up) balloons are recommended to select this service for delivery. Or else, you may collect at our outlet at PJ or KL.

Where is the outlet located for pickup and purchase in store?

KL branch
Resing Trading Sdn Bhd
108, Jalan Petaling,
50000 Kuala Lumpur
Business hour: 
Mon-Sat  09:30am-6.00pm
PJ branch
Party Universe Sdn Bhd
G017, The School, Jaya One
74A, Jalan Universiti,
46200
Petaling Jaya
Selangor
Business hour: 
Mon – Thur  10.00am-8.30pm
Fri-Sun 10.00am-10.00pm

Payment Information

How Long Will It Take To Get My Package?

Well, it is very depending on the courier company as we do not work with / under them. Normally for East Malaysia, it will take a longer time of about 5 working days while for West Malaysia, it might take you a 2-3 working days. (Sometimes longer dependsing on the weather/holidays)

But, do not worry, we will always keep your tracking number and you can always come back to us to keep track on your order/ package/parcel.

For Express Delivery, we will send it within that day (Of course..depending on the dispatch availability.)

What Payment Methods Are Accepted?

We normally have payment gateway. Credit cards, online transfer and Paypal is available too.

You might be wondering if this is a trusted website and would like to pay and see the physical shop.

You may refer the “Contact Us” to our party store to do cash-carry method.

Is Buying On-Line Safe?

We believe the payment gateway and Paypal is having high security system where your payment information will not be revealed.

Orders & Returns

How do I place an Order?

You may add things you wanted into the cart, and when you have done shopping, simply click the check out and do payment.

Do I need an account to place an order?

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Who should I to contact if I have any queries?

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How Can I Cancel Or Change My Order?

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How Do I Track My Order?

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How Can I Return a Product?

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